Before emailing customer service I reviewed the animal testing policies on the parent website. These policies can be found here under "Animal Testing" and "Respect for Animal Welfare." A section of their animal testing policy reads:
"We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels."
For me personally, I take issue with the "except when required by law" they tactfully added. I know there are companies who are 100% cruelty free so I am confused as to how they get around these required animal tests so I emailed Estée Lauder's customer service. Below I have listed the emails that I sent and received.
July 19, 2011
Estée Lauder or any of its subsidiaries. These companies are often considered cruelty free by a majority of people, so I had been repurchasing some products over the past few months which I am very upset about.
I am unsure if there is any way for me to know whether these companies truly only animal test due to legal reasons and only in these cases or not, but any animal testing is too much for me. However, I will be looking into more information regarding when the government will not accept alternatives to animal testing. I suppose the government also has a way of wording statements so as to appear as not encouraging of animal testing (shocking I know!).